FAQs

Others

• Create a Klevu Help Desk Account to Submit Zendesk Tickets
• Product Discovery API Rate Limits
• Freshdesk Ticket Links No Longer Accessible
• How to raise Urgent Support Ticket?
• Klevu's Accessibility Statement
• How to submit a feature or an idea for Klevu?

See all 7 articles

Personalization

• Do you offer APIs for personalisation?
• How does it work?

Account, Subscription and Billing

• Setting up Two-Factor Authentication (2FA)
• How do I upgrade my usage limit?
• What if I exceed / cross my usage limit?
• What is a Recommendation Impression?
• What is a Category Page View?
• What is a Search Term?

See all 10 articles

Google Analytics Integration

• Klevu GTM dataLayer events (for custom implementations)
• Klevu's Google Analytics 4 (GA4) & GTM Setup Guide
• Setting Up Enhanced Ecommerce through GTM and dataLayer in Shopify
• How to add read-only access to Google analytics?
• Why do I see difference in Klevu vs Google analytics?

Smart Category Merchandising

• What happens if multiple rules are applied to a product in Visual Merchandising?
• Does klevu use category names?
• How can I merchandise the category pages?
• Does Klevu track smart category merchandising analytics?
• Can merchandising rules be made across multiple store views?
• Common faqs

Smart Search

• What happens if multiple rules are applied to a product in Rule-Based Merchandising?
• How Klevu computes self-learning scores for products with variants and out of stock variants?
• Delta product sync for different platforms
• How to retrieve store specific API Keys, JS template version and end-points for product sync, querying indexed data and submitting analytics events?
• How machine learning applies to variant products?
• Why is Add-to-cart functionality not working?

See all 44 articles

A/B Testing

• How do i A/B test Recommendations?
• How do i A/B test personalisation using Google Tag Manager?
• How do i A/B test search with Google Tag Manager?

Smart Recommendations

• Will my manual merchandising and boosting rules impact banners?
• How to change the currency keyword to currency symbol in recommendation banners?
• Are there any platform or plan restrictions?
• Do banners use AI and machine learning data?
• How do recommendations work?