We’ve recently completed our move from Freshdesk to Zendesk to provide you with a more reliable and seamless support experience.
As part of this migration:
Old ticket links in the format
https://help.klevu.com/helpdesk/tickets/#####
no longer works, because Freshdesk has been retired.Those links now redirect here, so you know what happened.
How to Access Your Support Tickets
If you had an open ticket in Freshdesk, don’t worry — we’ve migrated everything over.
You can view your current and past requests by signing in to our Zendesk Support Portal:
👉 View My Requests
Need Help?
If you can’t find what you’re looking for:
Search our Help Center for quick answers.
Or submit a new request directly:
👉 Submit a Request
Thank you for your understanding and for your patience during this transition. We’re excited to serve you better on our new support platform!