Preserve Theme Layout

Yes. When you enable Preserve Layout, we will attempt to modify certain elements of your theme to ensure Klevu will continue to work as expected. For this reason, we recommend taking a backup before enabling this option.

Furthermore, once you enable Klevu Preserve Layout for Shopify, Klevu will overwrite the ordering of products within your collections. If you wish to retain this manual order you have specified, please take your own precautions to backup your data before you proceed with Klevu Preserve Layout.

When this option is enabled, Klevu will immediately modify certain templates of your live theme. This is to ensure the required analytics calls are sent to Klevu at the appropriate times. Details of these modifications can be found within the Manual Installation instructions

Klevu will then begin a process that will regularly modify the order of the products within your Collections. Klevu will NOT add new products to a Collection, and

Klevu will NOT remove existing products from a Collection. Only the ordering of products within a Collection will be modified.

Klevu needs to make certain modifications to your active theme for this option to work correctly. To understand these changes in full, please review the manual installation instructions which details the steps which are automated by the Klevu App.

Yes. This involves a code modification and can vary from theme to theme, so please liaise with your frontend developer for this. We have provided one such example below for your reference.  

In some Shopify themes you will find collection-template.liquid which contains a section of code to display your sort-order dropdown. You can modify this to include a custom label for your Manual / Featured ordering:

 {%- for option in collection.sort_options -%}
{%- assign custom_sort_label = option.name %}
{% if option.value == 'manual' %}
{%- assign custom_sort_label = "Klevu Relevance" %}
{% endif %}


{{ custom_sort_label }}



{%- endfor -%}

Klevu will change the sort order of ALL of your Shopify collections. If you wish to retain this manual order you have specified, please take your own precautions to backup your data before you proceed with Klevu Preserve Layout.

Once you enable Klevu Preserve Layout for Shopify, Klevu will overwrite the ordering of products within your collections. If you wish to retain this manual order you have specified, please take your own precautions to backup your data before you proceed with Klevu Preserve Layout.

We currently only merchandise the first 2,000 products in each Collection. You can still use Klevu Preserve Layout with collections containing more products than this, however the ordering of the remaining products outside of the first 2,000 will not be controlled by Klevu.

If you have recently added a product to a collection, first please wait for this product to become synced with Klevu. Once you can see it in the Klevu Visual Merchandiser, you can use the tools to promote that product as you wish. Until this point, the product will still appear on your frontend, but its position will be whichever position was assigned to it by Shopify.

If you have recently added a new collection, first please wait for this collection to become synced with Klevu. Once you can see it in the Klevu Visual Merchandiser, you can use the tools to promote the products as you wish. Until this point, the collection will still appear on your frontend, but the position of its products will be those assigned by Shopify.

If changes you see in Klevu VM are not appearing the same as in your Shopify frontend, please ensure you have waited at least 15 minutes for the changes to appear, as the process can take this long in certain circumstances.

If the changes are still not reflected after 15 minutes, please use the manual sync button, which is found in the same place you enabled Shopify PL via Apps > Klevu > Settings, to trigger an update.

If you still find differences in your product data, please contact Klevu Support who will look into this further.

We do not currently support displaying the same variant in the Shopify theme as you see in Klevu Visual Merchandiser. The parent product itself will match, but the variant displayed may differ. This is because the association of a product to a collection is done at the parent level in Shopify. The product imagery and details you see are determined by your Shopify theme.

Exclusion of products via Visual Merchandising is not supported with Shopify Preserve Layout. If you wish to exclude a product from a collection, please remove the association via the Shopify admin panel.

No. Klevu uses the Collection name as a unique identifier. If two Collections have exactly the same name, for example "Shoes", Klevu CatNav will only support one of them and you will see unexpected results. Please ensure all of your Collection names are unique.

A major part of the Klevu integration is feedback on your customers' interactions with products. Analytics requests to capture product clicks and views must therefore be integrated with your theme. The Klevu App attempts to include this integration when you enable Preserve Layout, but depending on your theme sometimes this is not possible.

Klevu regularly monitors for changes in your catalog and will update the Shopify Collections automatically. However, if you find that some changes you have made in Klevu Visual Merchandiser have not been reflected after 10-15 minutes, you can use this button to force a sync of your Collections.

Please use this with caution as it will sync the product ordering within all of your Collections and can use up some of your API rate limit, which might delay other aspects of the integration such as the overall data sync.

Yes. Klevu Preserve Layout directly modifies the Manual Sort Order of each Collection. The rendering of the Collection page itself still utilises the native Shopify workflow. Therefore, if you have an Apps such as for filtering or facets, it will continue to work with Klevu Preserve Layout.

Klevu Preserve Layout directly modifies the Manual Sort Order of each Collection. Therefore, if you have any Apps or integrations which are using the Shopify API to retrieve the order of products within a Collection, they will also benefit from the results of Klevu AI and merchandising.

Klevu Preserve Layout directly modifies the Manual Sort Order of each Collection. Therefore, if you have any custom website frontend which is using the Shopify API to retrieve the order of products within a Collection, it will automatically display the products to your customers utilising Klevu AI and merchandising.

As a rule we recommend you do not manually modify the sort order in Shopify. Instead please utilise the Klevu Visual Merchandising tool for manual merchandising.

However, if you do modify the order of products within a particular Collection, the updated ordering will apply on your website frontend until the next time Klevu determines the ordering needs to change in that Collection, at which point your manual changes will be overwritten.

Furthermore, if you change the default sort-order of a Collection to something other than Manual, for example Price or Alphabetical, this will prevent Klevu from being able to update the ordering of your store.

Klevu Preserve Layout directly modifies the Manual Sort Order of each Collection, and unfortunately, Shopify does not provide a mechanism to do this on a customer-by-customer basis. Therefore, all visitors will see the same product ordering on your Collection pages.