Submit a ticket : Klevu Support

Contact Support

Submit a request below and we will get to you in 24 hours. Please provide as much information as possible to resolve the issue faster.

What can we help you with?

<div class="control-group ticket_section">
                     <label class=" required control-label cf_is_the_issue_on_live_site_137154-label " for="helpdesk_ticket_cf_is_the_issue_on_live_site_137154">Select Issue Type</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_the_issue_on_live_site_137154]" id="helpdesk_ticket_custom_field_cf_is_the_issue_on_live_site_137154"><option value="">...</option>
<option data-id="5002702098" value="Analytics">Analytics</option>
<option data-id="5002702074" value="Connectors">Connectors</option>
<option data-id="5002656100" value="Data Sync Issue">Data Sync Issue</option>
<option data-id="5002702066" value="Intergration Issues">Intergration Issues</option>
<option data-id="5002702065" value="Klevu Merchant Center">Klevu Merchant Center</option>
<option data-id="5002702086" value="Personalization">Personalization</option>
<option data-id="5002702120" value="SDK">SDK</option>
<option data-id="5002656101" value="Search Relevancy">Search Relevancy</option>
<option data-id="5002702068" value="Smart Category Merchandising">Smart Category Merchandising</option>
<option data-id="5002702069" value="Smart Recommendations">Smart Recommendations</option>
<option data-id="5002702085" value="Settings">Settings</option>
<option data-id="5002702067" value="UI Customization">UI Customization</option>
<option data-id="5002702070" value="Other">Other</option>
<option data-id="5002712276" value="BLACK FRIDAY - HOLIDAY SALE">BLACK FRIDAY - HOLIDAY SALE</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_select_category_137154-label " for="helpdesk_ticket_cf_select_category_137154">Select category</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_select_category_137154_5002656041" name="helpdesk_ticket[custom_field][cf_select_category_137154]"><option value="">...</option>
<option value="I am an existing/a new Klevu customer">I am an existing/a new Klevu customer</option>
<option value="I am a part of Klevu sales/partner team">I am a part of Klevu sales/partner team</option></select><div class="level_2"><label class="required">Select option</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_select_option_137154_5002656041" name="helpdesk_ticket[custom_field][cf_select_option_137154]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_select_category_137154_5002656041').nested_select_tag({"data_tree":[["I am an existing/a new Klevu customer","I am an existing/a new Klevu customer",[["Cancel subscription","Cancel subscription",[]],["Change in billing cycle","Change in billing cycle",[]],["Change in billing address","Change in billing address",[]],["Change in payment method","Change in payment method",[]],["Change in billing email address","Change in billing email address",[]],["Enable / Disable recommendations","Enable / Disable recommendations",[]],["Enable / Disable category merchandising","Enable / Disable category merchandising",[]],["Facing issues with card payment","Facing issues with card payment",[]],["Fill vendor / Supplier form","Fill vendor / Supplier form",[]],["Merge stores with paying account","Merge stores with paying account",[]],["Not receiving invoices / receipts","Not receiving invoices / receipts",[]],["Payment related documents","Payment related documents",[]],["Request for w9 / Bank proof / Tax residency certificate / Order form / Contract","Request for w9 / Bank proof / Tax residency certificate / Order form / Contract",[]],["Refund / Pause billing request","Refund / Pause billing request",[]],["Subscription related queries","Subscription related queries",[]],["Upsell / Downgrade request","Upsell / Downgrade request",[]],["Others","Others",[]]]],["I am a part of Klevu sales/partner team","I am a part of Klevu sales/partner team",[["Cancel subscription","Cancel subscription",[]],["Change in the billing cycle","Change in the billing cycle",[]],["Change in billing address","Change in billing address",[]],["Change in the payment method","Change in the payment method",[]],["Change in the billing email address","Change in the billing email address",[]],["Create invoice or card payment","Create invoice or card payment",[]],["Customization charges - invoice/card","Customization charges - invoice/card",[]],["Enable/Disable recommendations","Enable/Disable recommendations",[]],["Enable/Disable category merchandising","Enable/Disable category merchandising",[]],["Merge stores with paying account","Merge stores with paying account",[]],["Not able to find customer sign-up information","Not able to find customer sign-up information",[]],["Refund/pause billing request","Refund/pause billing request",[]],["Shopify customer - set a custom price","Shopify customer - set a custom price",[]],["Subscription related queries","Subscription related queries",[]],["Trial extend/enable Klevu services","Trial extend/enable Klevu services",[]],["Upsell/Downgrade request","Upsell/Downgrade request",[]],["Others","Others",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"5002656041","subcategory_id":"helpdesk_ticket_custom_field_cf_select_option_137154_5002656041"});
//]]>
</script>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_select_issue_type_137154-label " for="helpdesk_ticket_cf_select_issue_type_137154">Select Issue Type</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_select_issue_type_137154]" id="helpdesk_ticket_custom_field_cf_select_issue_type_137154"><option value="">...</option>
<option data-id="5002705792" value="Analytics">Analytics</option>
<option data-id="5002705793" value="Connectors">Connectors</option>
<option data-id="5002705794" value="Data Sync Issue">Data Sync Issue</option>
<option data-id="5002714232" value="Feed Index">Feed Index</option>
<option data-id="5002705795" value="Intergration Issues">Intergration Issues</option>
<option data-id="5002705796" value="Klevu Merchant Center">Klevu Merchant Center</option>
<option data-id="5002705797" value="Personalization">Personalization</option>
<option data-id="5002705798" value="SDK">SDK</option>
<option data-id="5002705799" value="Search Relevancy">Search Relevancy</option>
<option data-id="5002705800" value="Smart Category Merchandising">Smart Category Merchandising</option>
<option data-id="5002705801" value="Smart Recommendations">Smart Recommendations</option>
<option data-id="5002705802" value="Settings">Settings</option>
<option data-id="5002705803" value="UI Customization">UI Customization</option>
<option data-id="5002705876" value="Other">Other</option></select>
            </div> 
                  </div>

Select Your Platform

URL of the store

Please select region

Subject

Describe your problem/requirement

+ Attach a file

Your email Address

Cancel

Contact Support

Popular Articles